NCID welcomes feedback on areas we have done well or can improve upon. If you have any feedback, compliments or complaints, please contact our Service Quality department at 6357 3078 from Mondays to Fridays, 9.00am to 5.00pm or write to us at here.
NCID will provide patient care within professional, financial, ethical and legal norms that protect you and your rights.
You are required to:
You are required to:
NCID is a teaching facility committed to the education and training of healthcare staff including medical/ nursing/ allied health students and trainees. The competency and professionalism of our healthcare professionals will benefit from your cooperation and in their clinical training.
Organ donation provides hope for a better quality of life for patients suffering from end-stage organ failure.
The Human Organ Transplant Act (HOTA) provides for the donation of organs (kidney, heart, liver and cornea) upon brain death. This applies to all Singapore Citizens and Permanent Residents aged 21 and above. This law presumes that individuals consent to donation unless they have personally registered their objection with the Ministry of Health by completing an opt-out card. You can help by not objecting to organ donation.
Click here for more information on brain death, HOTA or organ donation. You can also contact the MOH HOTA hotline at 1800-225-4122, organ donor registry at 6321 4390 or email MOH_info@moh.gov.sg.
Our doctors or nursing officers are available to discuss any concerns you have about your care. If you have any feedback on our services, please contact our Service Quality department at 6357 3078 from Mondays to Fridays, 9.00am to 5.00pm, or write to us at here.
The Personal Data Protection Act (PDPA) protects your personal data while enabling organisations to use your data reasonably to serve you.
NCID, as a public healthcare institution, respects and keeps your data safe by:
When you seek care at other healthcare providers, we will share relevant data with them through trusted information systems like the National Electronic Health Record (NEHR) system.
We may use your personal data to invite you to participate in suitable care programmes, or shortlist you for participation in relevant research studies.
As a public healthcare institution, we share relevant data and participate in national and multi-agency efforts to:
Please be assured that if your personal data is collected, used or disclosed for these purposes, we will protect it as required under the PDPA and other relevant legislation such as the Private Hospitals and Medical Clinics Act.
Please refer to our NHG Personal Data Protection Policy for further information on our data protection commitment.
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